Tatjana Pancenko on LinkedIn: Careers with the leader in AP supplier payments | Tipalti (2024)

New Opportunity

8

#hiringimmediately for AM Managers Collection #mumbaihiring What we want to accomplish and why we need you?Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.To know more about the Life-at-Haptik, do check out this ~3.5 minutes video :Life at HaptikWhat are Haptik's Core Company Values:Ownership: You ensure things get done, get done on time, and get done correctly.Perseverance: You are resilient against setbacks, sticking with things until you succeed.Agility: You are able to adapt to change without losing momentum and vision.Impact:You deliver the highest-quality work and nothing short of excellence gives you work fulfilment.Integrity:You are trustworthy and always do the right thing, no matter how easy or hard.What responsibilities will you be trusted with for the :Collections Manager Responsibilities:Overseeing staff members and ensuring the accurate and timely invoicing of customers.Setting payment collection goals and targets for the department.Creating and implementing a strategy to improve the collection of outstanding credit.Implementing collection policies and procedures to avoid excessive outstanding credit.Ensuring that the company policy on recoveries is followed.Implementing deadlines for invoicing and payment collection.Monitoring of Preparation of Daily/Weekly/monthly feedback reports on payment collections.Remaining informed of any legislative procedural training regarding debt collection.Training and mentoring of staff members in the collections department.What skills,expertise and experience are we looking for?Familiarity with financial, accounting, and bookkeeping software, spreadsheets, forecasting.Leadership, management, and team-building skills.Time and process management, including the ability to prioritize multiple simultaneous deadlines, set priorities, and work under pressure.Accuracy and attention to detailAccounting and superlative quantitative skillsIntegrity, discretion, and respect for confidentiality and privacyExcellent oral communication skills and the ability to resolve misunderstandings and errors in a diplomatic manner.Typing, computing, and data entry skillsAnalytical skillsOrganizational skillsStrong financial skills and understanding of financial concepts and business principles

6

Job AlertFi Bengaluru, Karnataka, IndiaCX Agent (Chat/Voice/ Email)Comment "Interested" for more Details.These are the key goals that we have in mind for a CX Agent (Chat/Voice/ Email).Key Responsibilities* Good typing speed & accuracy: Ability to comprehend what the user is sayinglssue handlingReplying to the user using the internal tools & SOPSAbility to decide which issue to escalate & which to resolve on first contact* Good communication skills: Good speaking & writing skills both in Hindi & English* Note: Tools to be handled: Sherlock, Freshdesk, Ozonetel, GuruKey Requirements For The Role* Minimum 2 years of experience in the CX domain/ ops* Ownership driven mindset, drive to resolve issue on first contact itself rather than flip* Team Player, intent to fill in for a peer agent in case of an emergency/ critical situation* Approaches CX from a customer oriented mindsetSelection process & timelines :Once we have your application, our Talent team will review and reach out if we find your profile/ portfolio suited for the current requirements.Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and team fitment. You will be quizzed for your role-related knowledge and general cognitive ability.We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun! We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.#JobAlert #Fi #BengaluruJobs #KarnatakaJobs #CustomerService #CXJobs #HiringNow #JobOpening #JoinOurTeam #WorkWithUs #CustomerExperience #TeamPlayer #CareerOpportunity #Inclusivity #EqualityInHiring #TechJobs #BangaloreJobs #CommunicationSkills #JobSearch #CustomerSupport #ApplyNow

Need hub operation job

Try if relevant

3

SALES- TEAM LEADBudget 7 LPA Fixed (+ Variables)Benefits: incentives, health benefits, Location : Bangalore, KoramangalaJob Responsibilities:Team Management:oLead and supervise a team of tele callers to ensure they meet and exceed sales targets.oProvide coaching, training, and ongoing support to team members.oConduct regular performance reviews and provide constructive feedback.oMonitor call quality and adherence to guidelines.oEnsure accurate records of interactions, customer details, and call outcomes in the CRM system.Sales Strategy:oCollaborate with the business leadership to develop and implement sales strategies.oSet clear and achievable sales targets for the team.oAssist in creating and refining sales scripts and call guides.oTrack team performance and report on key metrics to management.oTracking and maintaining healthy lead to conversion ratio.Customer Relationship Management:oOversee customer interactions to ensure a high level of customer satisfaction.oHandle escalated customer inquiries or complaints effectively.oPromote a customer-centric approach within the team.Data Analysis:oAnalyse sales data and trends to identify opportunities for improvement.oGenerate reports on team performance and present findings to management.oProficiency in CRM & data points for effective utilisation of leads.Training and Development:oOrganize and conduct regular training sessions for the team on product knowledge and sales techniques.oKeep the team updated on changes in products or services.Compliance and Quality Assurance:oEnsure team members adhere to company policies and guidelines.oConduct regular call quality checks to maintain a high standard of communication.#Academiccounselor #Admissioncounselor #Insidesales #B2CSales #Leadgenration #Revenuegenration #Coldcalling #genratingleads#Salesteam #Teamhandlingsales #Salesstrategy #SalesB2C#TeamLead #Teamlead #Salesteamlead #Salesteamhandling #CRM #clienthandling #ClientServing#Leadgenration #Salesteam #Teamhandling #reveuegeneration

22

27 Comments

Role: Product Sales Officer (FMCG /Corporate Business)Location: Lagos,NigeriaJob type: Full-timeJob expiry date: 31st Mar, 2024Click to apply: https://lnkd.in/da8Vb-4RJob Summary:As a Product Sales Officer for FMCGs and Corporate Business the team will be responsible for developing and managing innovative payment solutions that facilitate seamless transactions. The role will involve overseeing the entire product lifecycle, from ideation and development to launch and ongoing optimization.Job Description:* Lead the development of new FMCG products from concept to launch, collaborating with cross-functional teams including R&D, marketing, and supply chain.* Conduct market research to identify consumer needs, market trends, and competitive offerings.* Define product requirements, features, and specifications based on market insights and business objectives.* Develop comprehensive go-to-market strategies for new product launches, including pricing, positioning, distribution, and promotional plans.* Oversee the product lifecycle, regularly updating and enhancing offerings based on customer feedback and market insights.* Coordinate with marketing and sales teams to ensure effective execution of launch plans and achievement of sales targets.* Monitor launch performance and gather feedback to optimize future product launches.* Analyse competitor offerings, market trends, and regulatory developments to stay ahead in the industry.* Benchmarking competition and improving on service standards* Stay updated on changes in financial regulations that may impact remittance services in Nigeria.* Work closely with legal and compliance teams to implement necessary measures and obtain necessary licenses and approvals.* Facilitate training and hands on support for regions/branches to enhance efficiency.* Champion a customer-centric approach in product development and continuously seek to improve the user experience.* Gather customer feedback and conduct user testing to identify areas of improvement.* Continuously monitor customer feedback and behaviour to identify pain points and areas for improvement in the remittance process.* Work with user experience (UX) and user interface (UI) teams to optimize the customer journey and deliver an exceptional user experience.* Facilitate training and hands on support for regions/branches to enhance efficiency.* Use data analytics to make data-driven decisions and optimize product features and marketing efforts.* Improving existing process to enhance efficiency in service delivery.* Communicate product updates, performance metrics, and development roadmaps to internal stakeholders and leadership teams.Requirements:* Minimum of bachelor’s degree in business, marketing, management, or related field* A master’s degree is an added advantage.* Minimum of 5 years of sales experience in the financial sector

3

1 Comment

Job Title: Branch Manager (Digital Payments Domain)Location: #Kolkata/ #Bhubaneswar/ #Guwahati/ #Ranchi/ #PatnaRelevant Work Experience:Experience in leading Sales Teams in Fintech, #Banking, #FinancialServices, Insurance, IT E-Commerce, FMCG, FMCD, Telecom, Hospitality, and Travel preferred.Understanding of Digital Payments business is a plus.Years of Experience:8-15 years overall experience with a minimum of 2 years in a managerial capacity.Company Overview:Join a leading player in the Merchant Payment space, dedicated to empowering local merchants through innovative products and services. With a strong focus on digitization, the company has already partnered with 150,000 merchants and is on an ambitious growth path.Role Purpose:As the Branch Manager in [City], reporting to the Region Head - East, you will play a crucial role in advancing the company's mission. Your responsibilities include expanding the client network, driving growth, engaging clients, implementing strategic initiatives, fostering the right culture within your team, and ensuring compliance.Key Responsibilities:Expanding Client Network and Driving Growth:Acquire quality clients through Retail and Banking channels.Manage a portfolio of clients and drive revenue through cross-selling and upselling.Engaging Clients Regularly:Conduct market activities and promotional offers to ensure meaningful client engagement.Driving Strategy Implementation:Execute regional/national strategies, integrating local market intelligence.Devise and track execution plans for optimal performance.Instilling the Right Culture:Build a team culture focused on ownership, integrity, resilience, speed, and execution rigor.Partnering with Stakeholders:Collaborate with internal and external stakeholders to drive business growth and solutions.Building and Managing a High-Performing Team:Focus on talent acquisition, training, and performance management.Ensure high engagement levels and manage attrition rates.Building a Compliant Organization:Foster high standards of ethics and governance to ensure regulatory compliance.Providing Exceptional Service:Implement processes to deliver best-in-class service and enhance customer satisfaction.What We Value in Our People:You take the Shot: Decide fast and deliver right.You are the CEO of what you do: Show ownership and make things happen.You own tomorrow: Build solutions for merchants and do the right thing.You show care with tough love: Empower each other with trust, respect, and openness.Mail you CV to Ushma@techconnexions.in #BranchManager #PaymentDomain #FintechLeadership #MerchantPayments #DigitalPayments #regionalsales #branchmanager #POS #payments #loyaltyprograms #loyaltyrewards #CareerOpportunity #JobOpening #ManagerialRole #TeamBuilding #fintech #paymentsolutions #paymentgateway #payments #kolkatahiring #bhubaneswarjobs #areasalesmanager #teambuilding

4

1 Comment